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021 149 8919





We aim to despatch all orders within 1 to 2 working days of receiving your order.  Parcels are sent via Courier Post, Post Haste or NZ Post (track and trace) and Gift Certificates are send via NZ Post.

$8.00 for orders sent to a Non-Rural address within New Zealand
$12.50 for orders sent to a Rural address within New Zealand
Please contact us to advise on International rates.


Returns Policy

Returns/exchanges will be accepted up to 10 days from the date of purchase.  Any product you return must be in the same condition you received it and in the original packaging.  We will also require proof of purchase when returning or exchanging items.  We cannot refund or exchange a product if it was damaged after you received it.  Sale items are non exchangeable and non refundable.


Additional Terms & Conditions

All prices quoted on our website are in New Zealand dollars (NZD).  If you make a purchase using a credit card your account will be charged in NZD.  If you are paying from overseas please check with your card issuer as additional charges may be applied.

Libby Lou is committed to ensuring that your privacy is protected.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.